FAQs

1. How long does handling take before my order ships?
We have a 1-day handling time. Your order will be shipped within 1 day of being received.

2. How long does delivery take?
After dispatch, you will receive your parcel within 3 to 4 working days.

3. Do I have to pay for shipping?
No, shipping is completely free. You will not be charged any shipping cost.

4. Can I return my order?
Yes, we accept returns within 14 days of receiving your order. The item must be unused, unworn, unwashed, in its original condition with all tags attached, in its original packaging, and accompanied by proof of purchase.

5. What items cannot be returned?
Custom-made or personalized products, items marked as Final Sale, and products that have been worn, washed, damaged, or altered cannot be returned.

6. What if I receive a damaged, defective, or wrong item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item. We will arrange a replacement or refund.

7. How long does it take to get my refund?
Once your returned item is received and inspected, we'll notify you of the refund status. Approved refunds are processed to your original payment method within 5–10 business days, though timing may vary by bank or payment provider.

8. Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.

9. Can I exchange an item for a different size or color?
Yes, exchanges are available subject to product availability. Please contact us before sending your return.

10. Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. Once an order enters production or has been shipped, it cannot be cancelled.

11. How can I contact customer support?
You can reach us at bavariandirndl51@gmail.com for any questions about shipping, returns, or refunds.