Return Policy
your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed
- Be in its original condition with all tags attached
- Be returned in its original packaging
- Include proof of purchase or order number
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-made or personalized products
- Items marked as Final Sale
- Products that have been worn, washed, damaged, or altered by the customer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item, and we will arrange a replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Exchanges
We offer exchanges for different sizes or colors, subject to product availability. Please contact us before sending your return.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once an order has entered production or has been shipped, it cannot be cancelled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: bavariandirndl51@gmail.com
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.